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Installation

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Euronics Agent

All Products Sold As
Agent Of Euronics Ltd

Installation Expertise!

Posted by Paul 21/11/2018 0 Comment(s)

As part of our after-sales care at Princes we offer delivery, installation and disposal of a wide range of our electrical white and brown goods. 

Increasingly as technology advances, our engineers find that the installation of brown goods in particular is becoming a lengthier process especially where the connection of additional AV equipment and devices is required.

The majority of televisions are now 'Smart Televisions' with Apps and Catch Up TV, for example iPlayer, ITV Hub, Channel 4OD. These particular apps require customers to create accounts in order to use the free service. This helps to ensure that all users have a TV licence and also takes age into consideration with viewing content. 



Purchasing a new television can be a daunting process for some of our customers, let alone having to input their personal information to access Apps. For this reason our engineers are more than willing to go through each step, creating email accounts where necessary and signing you into each App you intend to use. Some Apps require a subscription such as Netflix and Amazon Prime - again our engineers will set this up for you where required, ensuring that your monthly payment information is also correct.

 


 

Our personal service sets us apart from many companies. Our experienced engineers will ensure you understand your new appliance before leaving and call back to provide you with further assistance if it's required (call out charges may apply). Recently our engineers have come across instances where customers who are not particularly 'savvy' with technology have purchased from national retailers and found after carting the item home that the installation is far too challenging. Seeking help from elsewhere has lead to them being mis-sold additional equipment which they also cannot connect. 


Meet the experts in question - Keith, Luke and Tom!

                                                                                    


 

 


This is where our experienced engineers have been able to provide our customers with a delivery service followed by tailored solutions to suit their needs.

Our engineers have a wealth of experience with Hifi systems. Recent calls have required us to:

  • Provide connections from TV's to Wifi Hub.
  • Connect BT Homeplugs and Hotspot kits to boost internet signal.
  • Create link between Amazon Alexa to TV and Wifi.  
  • Connection and calibration of speakers, wired and wireless.  
  • Create email accounts for customers.  
  • Create various app user accounts eg. iPlayer, ITV Hub.
  • Download apps to compatible devices.
  • Link compatible devices to TV & equipment through the use of apps. 
  • Connect Freeview/Freesat/Sky boxes
  • Connect DVD/Blu Ray recorders.
  • Making connected devices user friendly, minimilising controls and remotes where possible.


​Please don't hesitate to contact our service team if you require assistance with any of the above.

 

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What our customers say...
"Great shop that offers really good customer service at a good price. More people should aim to shop here compared to the big shops as it supports local people. The delivery and installation is often cheaper than other big shops too."
"Thank you for the amazing service. You're miles out in front of anyone else! We're so used to personality-free purchasing these days. It's a joy to deal with an expert who knows the product inside out and cares about the customer. I will recommend the business to my friends and neighbours".
I would like to congratulate you on your customer service and reliability. We have used your services on a number of occasions and this company has got it right. I will recommend your company to my clients, and myself and my family will be using your shop in the future to buy electrical equipment. Personal service is key to a successful business and that is what you have.
I would like to say how impressed I have been with your company, the overall quality of service really has been to a very high standard indeed. I will have no hesitation in recommending your service to anyone.
I wanted to say thank you on behalf on the committee for your prompt and excellent service. It is very seldom nowadays that customer service is a positive thing, but I have been very impressed with your efficiency and willingness to help when we needed it urgently.
Just a quick note of thanks to the men who conducted the work at our premises and our previous property. As always they were polite, helpful and extremely neat and tidy and are the main reason why we have reused Princes and will again in the future.