FREE Delivery

Within a 25 mile radius
of our Wem Store

Installation

Professional Installations
provided

Product Recycling

Removal & Recycling
of products

After Sales Care

Reliable and Friendly
Customer Service

Euronics Agent

All Products Sold As
Agent Of Euronics Ltd

Privacy Policy - Princes TV

Business privacy policy – sample template

This privacy policy sets out how PrincesTV uses and protects any information that you give PrincesTV when you use this website.

PrincesTV is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PrincesTV may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2015.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

​Princes is committed to maintaining the trust and confidence of our visitors to our website. Any details you provide to us; either in store or via our website will only ever be used by us. We will never give, or sell your information to anybody else for marketing purposes - that's simply not what we do. 

Therer are some exceptions though, which will be for your own benefit (and are completely optional.) For example, our manufacturers often offer extended warranties, completely free of charge. These are generally registered by you, the customer. But at Princes we like to go the extra mile and help you out with these things if we can. Therefore, we may offer to register your products on your behalf; which would obviously mean we'd need to share your details with the manufacturer. As we say though, this is completely optional, and you can decide if you want to do it yourself or you'd like us to help.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@princestv.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Well House Shop, Church Street, Prees, Whitchurch, Shropshire, SY13 2DQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


What our customers say...
"Great shop that offers really good customer service at a good price. More people should aim to shop here compared to the big shops as it supports local people. The delivery and installation is often cheaper than other big shops too."
"Thank you for the amazing service. You're miles out in front of anyone else! We're so used to personality-free purchasing these days. It's a joy to deal with an expert who knows the product inside out and cares about the customer. I will recommend the business to my friends and neighbours".
I would like to congratulate you on your customer service and reliability. We have used your services on a number of occasions and this company has got it right. I will recommend your company to my clients, and myself and my family will be using your shop in the future to buy electrical equipment. Personal service is key to a successful business and that is what you have.
I would like to say how impressed I have been with your company, the overall quality of service really has been to a very high standard indeed. I will have no hesitation in recommending your service to anyone.
I wanted to say thank you on behalf on the committee for your prompt and excellent service. It is very seldom nowadays that customer service is a positive thing, but I have been very impressed with your efficiency and willingness to help when we needed it urgently.
Just a quick note of thanks to the men who conducted the work at our premises and our previous property. As always they were polite, helpful and extremely neat and tidy and are the main reason why we have reused Princes and will again in the future.